"Revised 2007" Firearms Return Policy
AWA-USA, Inc. (American Western Arms) warranties its product
against manufacturers’ defects for life. Normal wear and
tear, abuse or modifications on firearms are not warranted.
To avoid inconsistencies in returned firearms, we have
instituted the following policy for all customer returns.
Click here to print authorization sheet
Under no circumstance should a firearm be returned to
AWA-USA without an authorization sheet. Should a firearm be
sent without said authorization sheet, our Repairs
Department has been instructed to repair as a standard
repair at the standard shop rates.
Having made the determination that you wish AWA-USA to
inspect the firearm, you need to print the authorization
sheet.
Any firearm being returned to AWA-USA should be carefully
boxed in its original storage case inside a shipping box.
The detailed authorization sheet, explanation of what is
believed to be wrong with the firearm should be placed
inside the case.
AWA-USA will make every effort to expedite a speedy return
of your firearm, standard delivery at no cost to our
customer, provided the repairs have been determined to be
necessary resulting of a manufacturing defect.
Our aim is to return all firearms within 14 days; however,
some repairs may take longer. Please refrain from calling us
to get a repair update during the normal 14-day repair
cycle.
Should it be determined that the necessary repair(s) are not
of a manufacturing defective nature the customer will then
be contacted via telephone and an explanation of the costs
involved to repair the firearm will be explained and the
customer will have the option to determine the outcome.
Thank you for your cooperation in this matter.
Debbie R.
Customer Service
305-828-1982
AWA International Lightning Rifle
AWA-USA does not perform any warrantee repairs on other
manufacturers’ products, only standard repairs. We will
continue repairing AWA-International Lightning Rifles as an
Act of Goodwill. Owners of AWA-Intl. Lightnings are required
to pay for all parts and/or shipping & handling charges. We
will continue to comp labor only.
This policy is on a one on one basis and up to AWA-USA
discretion.
Russell J. Simpson
President |
